Jasmine - Tortora

The materials we commonly use are:

Upper : Leather, Rubberized leather, Tumbled leather, Shiny leather, Printed leather, Patent leather, Suede, Nubuck.

Lining : Leather, Canvas, Sponge, Eco-leather, Wool.

Sole : Rubber, Leather, Cork, Light rubber.

All our materials are of Italian origin and the accessory elements of the footwear (soles etc...) are produced in Italy. Each of our products is handmade, so keep in mind that being an artisanal product, irregularities may occur in the leather or finishes, the latter are not to be defined as a defect but rather give the shoe a unique and original character.

Free shipping

We ship via express delivery (SDA, GLS or UPS) within 24/48 hours (Italy) and 3/5 working days (Europe), we do not charge you any delivery costs, with us shipping is free, always! (Italy), in Europe the shipping cost is €10.

Returns and refunds

To be eligible for a return, the time period to return your item is 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange, the returned product must be unused and in the same condition in which you received it, without signs of wear or washing and in packaging suitable for transport . Returns at buyer's expense.

Free exchange

Having problems with the fit? No problem, we offer you a free number change. Outward shipping at buyer's expense.

Resi e rimborsi

Per avere diritto a un reso, il periodo di tempo per restituire il tuo articolo è di 14 giorni. Se sono trascorsi più di 14 giorni dal tuo acquisto, non possiamo offrirti un rimborso o un cambio, il prodotto restituito deve essere inutilizzato e nelle stesse condizioni in cui lo hai ricevuto, senza segni di usura o lavaggio e in imballo idoneo per il trasporto. Se hai acquistato un prodotto nella sezione outlet, le spese di spedizione per il reso sono a tuo carico.

Cambio gratuito

Hai problemi con la calzata? Nessun problema, ti offriamo il cambio numero gratuito.

Se hai acquistato un prodotto nella sezione outlet, non possiamo offrirti un cambio.

The supported payment methods are:

• Credit or Debit Cards
• Apple Pay and Google Pay
• PayPal
• Klarna (Payment in installments)
• Cash on delivery
• Cryptocurrencies (BTC, ETH, USDC etc...)

Keeping your footwear in good condition is essential to preserving their appearance and durability over time. Proper shoe care not only keeps them clean, but also helps protect the material from damage and wear. With proper care, your footwear will always remain in optimal condition, ready to be worn on any occasion.

Cleaning :

• Remove surface dirt and stains using a brass brush for suede shoes or a damp cloth for leather shoes.
• Do not machine wash and do not hand wash, leather should be treated as delicately as possible.
• Use a gentle detergent specific to the type of material of your shoes for effective cleaning without damaging the fabric. For the rubber parts, use a specific detergent for the soles; for the leather parts, use only water on a cotton cloth.
• Be sure to dry your shoes completely after cleaning to avoid mold or odor buildup.
  

Polishing:

• Apply a cream or polish specific to the material of your shoes using a soft cloth or brush. (Apply only to polished, abraded and painted leather footwear)
• Distribute the polish evenly over the surface of the shoes, paying particular attention to the areas most subject to wear.
• After polishing your shoes, let them dry for a few minutes and then buff with a clean, soft wool or cotton cloth for a bright, long-lasting shine.